We are committed to providing clear and accessible customer support for customers purchasing men’s T-shirts and shorts through our website. If you have a question about an order, a product, payment, delivery, returns, refunds, or any other matter relating to your purchase, you can contact us using the details below.
1. Company Contact Details
Company Name: Nolivane
Address: 40 ASHBEACH DROVE, RAMSEY ST MARYS, RAMSEY, HUNTINGDON, PE26 2TG
Email: support@nolivane.online
Telephone: +44 7823733631
2. General Customer Enquiries
Customers may contact us with general questions regarding our website, men’s T-shirts, shorts, product availability, product information, ordering, payment, delivery, returns, refunds, or other matters relating to our products and services.
When contacting us, please provide enough information for us to understand your enquiry clearly and respond appropriately.
3. Order Enquiries
If your enquiry relates to an existing order, please include the relevant order information in your message whenever available.
Providing accurate order details can help us identify your purchase and respond more efficiently. Customers should avoid sending unnecessary sensitive financial information when contacting us.
4. Product Information Enquiries
Customers may contact us before placing an order if they require additional information about a men’s T-shirt or pair of shorts displayed on our website.
Enquiries may relate to available sizes, colours, product descriptions, materials, fit, product features, or other information shown on the relevant product page.
We recommend reviewing the product information carefully before completing an order.
5. Size and Fit Questions
If you are uncertain about the appropriate size of a T-shirt or pair of shorts, you may contact us for assistance based on the information available for the relevant product.
Any sizing guidance provided is intended to assist customers with their purchasing decision. Actual fit may vary depending on individual body measurements, preferred fit, product design, and garment construction.
6. Payment Enquiries
If you experience a problem while attempting to complete payment for an order, you may contact us and provide details of the issue.
For security reasons, customers should never send complete payment card numbers, card security codes, banking passwords, online banking login credentials, or other confidential financial authentication information by email or telephone.
7. Order Confirmation Issues
If you believe that you have successfully placed an order but have not received the expected confirmation information, please contact us with the details available to you.
We may ask for information such as your name, order details, purchase amount, or other relevant information so that we can investigate the matter.
8. Delivery Enquiries
Customers may contact us with questions regarding the delivery of an order, including delivery status, delivery details, delays, or other shipping-related concerns.
When contacting us about delivery, please provide the relevant order information and clearly describe the issue so that we can review the circumstances.
9. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If you discover that delivery information submitted with an order is incorrect or incomplete, please contact us as soon as possible.
We will review whether the information can still be updated. However, changes may not always be possible once an order has entered processing or dispatch.
10. Missing, Incorrect, or Damaged Products
If you believe that your order contains an incorrect product, is missing an item, or has arrived damaged, please contact us as soon as reasonably possible.
Please provide the relevant order information and a clear description of the issue.
We may request reasonable supporting information where necessary to assess the situation and determine an appropriate solution.
11. Return Enquiries
Customers who wish to ask about returning a product may contact us using the email address or telephone number provided above.
Please provide the relevant order information and identify the product concerned.
Return requests and returned products are handled in accordance with the return and refund terms applicable to the purchase.
12. Refund Enquiries
If you have already requested or are expecting a refund and require further information, you may contact us with your order details and information about the relevant return or cancellation.
Refund processing may depend on the circumstances of the order, the payment method used, the status of the returned product, and any applicable consumer rights.
13. Order Cancellation Enquiries
If you wish to request cancellation of an order, please contact us as soon as possible.
Whether an order can be cancelled may depend on its processing and dispatch status at the time we receive your request.
Submitting a cancellation request does not automatically guarantee that an order can be stopped if processing or dispatch has already progressed.
14. Website and Technical Issues
If you experience a technical problem while using our website, including difficulties viewing product information, adding products to your basket, completing checkout, or accessing information relating to your order, you may contact us and describe the issue.
Providing details of what occurred can help us understand and investigate the problem.
15. Complaints
If you are dissatisfied with a product, order, customer service experience, or another aspect of your purchase, you may contact us to make a complaint.
Please explain the issue clearly and provide any relevant order information.
We will review the information provided and seek to respond appropriately based on the circumstances.
16. Information Required When Contacting Us
To help us deal with your enquiry efficiently, you may be asked to provide information reasonably necessary to identify your order or understand your request.
Depending on the nature of the enquiry, this may include your name, order information, contact details, product details, delivery details, and a description of the issue.
Please ensure that the information you provide is accurate.
17. Personal Information
Personal information provided when contacting us will be used for purposes connected with handling your enquiry, administering your order, resolving customer service matters, maintaining appropriate business records, and complying with applicable legal obligations.
Customers should only provide information that is reasonably necessary for the enquiry.
18. Communication by Email
Customers may contact us by email at:
When sending an email, please use a clear description of your enquiry and include relevant order information where appropriate.
Please check that the email address you provide is correct so that we can respond to you.
19. Communication by Telephone
Customers may contact us by telephone at:
+44 7823733631
Telephone enquiries should relate to our products, orders, payments, delivery, returns, refunds, website services, or other customer service matters.
If additional information or documentation is required to investigate an enquiry, we may ask that it be provided through an appropriate communication method.
20. Postal Contact
Written correspondence may be sent to:
Nolivane
40 ASHBEACH DROVE
RAMSEY ST MARYS
RAMSEY
HUNTINGDON
PE26 2TG
When sending correspondence regarding an order, please include sufficient information to allow us to identify the relevant purchase and understand the purpose of your communication.