This Shipping Policy explains how orders for men’s T-shirts and shorts are processed, dispatched, delivered, and handled in relation to shipping. By placing an order through our website, customers acknowledge and agree to the shipping terms set out below.
1. Order Processing
Orders are processed after payment has been successfully received and the order information has been confirmed.
Processing may include checking product availability, verifying order details, preparing the goods, packaging the items, and arranging collection or dispatch.
Orders are processed during normal business operations. Orders placed outside normal processing periods may begin processing on the next available business day.
2. Order Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
The delivery information should include the recipient’s name, delivery address, postcode, and any other information reasonably required for successful delivery.
We are not responsible for delays, failed deliveries, additional shipping costs, or returned parcels caused by incorrect, incomplete, or outdated information supplied by the customer.
If a customer notices an error in the delivery information, they should contact us as soon as possible using the contact details provided below.
3. Shipping Availability
We arrange delivery according to the shipping options available during checkout.
Available delivery methods may depend on the customer’s delivery location, the products ordered, parcel size, parcel weight, and the delivery services available for that destination.
If a delivery method is unavailable for a particular address, it may not be displayed as an available option during checkout.
4. Shipping Charges
Any applicable shipping charges will be shown during the checkout process before the customer completes payment.
Shipping charges may vary depending on factors such as destination, parcel size, parcel weight, order value, and the selected delivery method.
Customers will have the opportunity to review the applicable shipping charge before confirming an order.
5. Dispatch of Orders
Once an order has been prepared and handed over for delivery, it will be regarded as dispatched.
Where available, customers may receive dispatch information or delivery-related information using the contact details provided with the order.
Dispatch does not mean that the parcel has already reached its final delivery destination.
6. Delivery Timeframes
Any delivery timeframe provided during checkout or in order communications should be treated as an estimated timeframe unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including transport disruption, adverse weather conditions, carrier delays, high seasonal demand, public holidays, customs procedures where applicable, or other operational disruptions.
We will take reasonable steps to ensure orders are prepared and dispatched appropriately but cannot guarantee a specific delivery date unless such a guarantee has been expressly provided.
7. Delivery Delays
Occasional delivery delays may occur after an order has been dispatched.
If an order appears to be delayed, customers should contact us with their order information so that the delivery status can be reviewed where reasonably possible.
A delay in delivery does not automatically mean that a parcel has been lost.
Customers should allow a reasonable period for delivery before reporting a parcel as missing.
8. Delivery Address Changes
Customers should check their delivery address carefully before submitting an order.
If an address change is requested after an order has been placed, we will make reasonable efforts to update the information if the order has not yet been processed or dispatched.
Once an order has been dispatched, it may no longer be possible to change the delivery address.
We cannot guarantee that an address amendment requested after an order has been submitted can be completed successfully.
9. Failed Delivery Attempts
If delivery cannot be completed, the delivery provider may make another delivery attempt, leave delivery instructions, arrange collection from an appropriate location, or return the parcel.
Customers are responsible for following any reasonable delivery or collection instructions provided in relation to their parcel.
Failure to collect or receive a parcel may result in the parcel being returned.
10. Returned Parcels
A parcel may be returned if the delivery address is incorrect, incomplete, inaccessible, refused, unclaimed, or otherwise cannot be successfully delivered.
If a parcel is returned to us, customers should contact us to discuss the available next steps.
Additional delivery charges may apply where a new shipment is required because the original delivery failed due to information or circumstances attributable to the customer.
Any applicable charges will be communicated before a replacement shipment is arranged.
11. Missing Parcels
If a customer believes that an order has not arrived within a reasonable period, they should contact us and provide the relevant order details.
We may review available shipping information and, where appropriate, request additional information from the customer.
A parcel will not automatically be treated as lost solely because it has not arrived by an estimated delivery date.
Any investigation or resolution will depend on the circumstances of the shipment and the available delivery information.
12. Damaged Parcels
Customers are encouraged to inspect delivered parcels and products as soon as reasonably possible after receipt.
If a parcel or product appears to have been damaged during transportation, customers should contact us promptly with the relevant order information and details of the issue.
We may request photographs or other reasonable evidence showing the condition of the parcel or product so that the matter can be assessed.
13. Incorrect Items Received
If a customer receives an item that does not match the item ordered, they should contact us promptly.
Customers should provide their order details and sufficient information to identify the incorrect item.
We will review the matter and provide appropriate instructions based on the circumstances.
Customers should not intentionally use, alter, wash, or damage an incorrectly supplied item before contacting us where doing so may affect our ability to assess the issue.
14. Multiple-Item Orders
Orders containing more than one product may sometimes be packaged or dispatched separately where necessary for operational or delivery reasons.
As a result, items from the same order may arrive at different times.
Customers should not assume that an item is missing if only part of a multi-item order has arrived.
15. Ownership and Risk
Legal rights relating to ownership and risk will apply in accordance with applicable UK consumer law.
Where consumer protection legislation applies, nothing in this Shipping Policy is intended to remove, restrict, or reduce any rights that cannot lawfully be excluded.
We will take reasonable care when preparing and packaging orders for shipment.
16. Delivery Instructions
Customers may provide reasonable delivery information where the checkout process permits.
We cannot guarantee that all special delivery requests can be followed because final delivery arrangements may depend on the delivery provider and the circumstances at the delivery location.
Customers should ensure that any delivery instructions are accurate, lawful, and practical.
17. Events Outside Our Reasonable Control
We are not responsible for shipping delays or delivery failures caused by circumstances that we could not reasonably prevent or control.
Such circumstances may include severe weather, transport disruption, industrial action, public emergencies, carrier interruptions, governmental restrictions, customs delays, infrastructure failures, or other exceptional events.
Where such circumstances arise, we will take reasonable steps to manage affected orders.
18. Customer Responsibilities
Customers are responsible for reviewing their order details before completing checkout and for providing accurate contact and delivery information.
Customers should also monitor any delivery communications associated with their order and take reasonable steps to receive or collect the parcel where required.
Failure to provide accurate information or follow reasonable delivery instructions may affect the successful delivery of an order.
19. Statutory Consumer Rights
This Shipping Policy does not affect the statutory rights available to consumers under applicable law in the United Kingdom.
Where any provision of this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will take priority.
Nothing in this policy is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.
20. Contact Information
For questions regarding order processing, dispatch, delivery, delayed parcels, damaged parcels, or other shipping-related matters, customers may contact us using the following details:
Company: Nolivane
Address: 40 ASHBEACH DROVE, RAMSEY ST MARYS, RAMSEY, HUNTINGDON, PE26 2TG
Email: support@nolivane.online
Telephone: +44 7823733631