Privacy Policy

This Privacy Policy explains how Nolivane collects, uses, stores, protects and otherwise processes personal information when customers visit our website, communicate with us, create or use website features, place an order, purchase men's T-shirts or shorts, or otherwise interact with our online services.

We are committed to handling personal information fairly, lawfully, transparently and securely in accordance with applicable United Kingdom data protection legislation.

1. Data Controller and Contact Information

For the purposes of applicable UK data protection law, the organisation responsible for determining how and why personal information is processed is:

Company: Nolivane
Address: 40 ASHBEACH DROVE, RAMSEY ST MARYS, RAMSEY, HUNTINGDON, PE26 2TG
Email: support@nolivane.online
Telephone: +44 7823733631

Customers may contact us using the details above with questions concerning this Privacy Policy or the way their personal information is handled.

2. Personal Information We May Collect

Depending on how a customer uses our website or services, we may collect personal information necessary to provide our products and services.

This may include:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Products ordered

  • Order value

  • Payment status

  • Delivery information

  • Returns and refund information

  • Customer service communications

  • Correspondence sent to us

  • Website usage information

  • Device and browser information

  • IP address

  • Information necessary for fraud prevention and website security

We aim to collect only information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

Personal information may be collected directly from customers when they:

  • Place an order

  • Enter information during checkout

  • Contact customer service

  • Request information about a product or order

  • Submit a return or refund request

  • Communicate with us by email or telephone

  • Use features available through our website

  • Provide information in connection with a transaction

Certain technical information may also be collected automatically when a visitor uses the website, where permitted by applicable law.

4. Purposes for Using Personal Information

We may use personal information for purposes including:

  • Processing and confirming orders

  • Providing men's T-shirts and shorts purchased by customers

  • Arranging payment processing

  • Arranging order fulfilment and delivery

  • Providing order and delivery communications

  • Responding to enquiries

  • Providing customer support

  • Processing returns and refunds

  • Maintaining records of transactions

  • Preventing fraudulent or unauthorised transactions

  • Protecting our website, customers and business

  • Managing disputes or complaints

  • Complying with legal and regulatory obligations

  • Improving the functionality, reliability and security of our website and services

We will not use personal information for purposes that are incompatible with the purposes for which it was originally collected unless permitted by applicable law.

5. Legal Bases for Processing

We process personal information only where an appropriate lawful basis applies.

Depending on the circumstances, processing may be necessary:

For the performance of a contract:
We may process personal information when necessary to process an order, collect or confirm payment, arrange delivery, provide customer service or otherwise fulfil our obligations relating to a purchase.

For compliance with a legal obligation:
We may process and retain certain information where required to comply with applicable legal, accounting, regulatory or other obligations.

For our legitimate interests:
We may process information where reasonably necessary for legitimate business purposes, including protecting our business, preventing fraud, maintaining website security, handling customer service issues and improving our services, provided those interests are not overridden by the rights and interests of the individual.

With consent:
Where consent is required by law for a particular activity, we will rely on consent and customers may withdraw that consent as permitted by law.

6. Payment Information

When an order is placed, payment-related information may be required to complete the transaction.

Payment processing may involve payment service providers or financial institutions that process payment information for the purpose of authorising and completing a transaction.

We do not use payment information for purposes unrelated to processing or managing transactions except where required or permitted by law.

Customers should not send full payment card information to us through ordinary email communications.

7. Order and Delivery Information

We process customer names, contact information, billing details, delivery details and order information as necessary to process purchases and deliver products.

Where necessary, relevant information may be provided to organisations involved in fulfilling an order, such as payment processors, delivery providers or other service providers.

Only information reasonably necessary for the relevant service should be provided.

8. Customer Service Communications

When a customer contacts us by email, telephone or another available communication method, we may collect and retain information contained in that communication.

This may include the customer's name, contact information, order details, description of an issue, return information and correspondence history.

We may use this information to investigate enquiries, resolve problems, process requests and maintain appropriate customer service records.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies necessary for website functionality, security, shopping functionality, remembering user preferences and maintaining website performance.

Where applicable law requires consent before certain non-essential technologies may be used, such technologies should only be activated after the appropriate consent has been obtained.

Visitors may also be able to control certain cookies through their browser or available website controls.

Disabling necessary cookies may affect the operation of certain website features.

10. Sharing Personal Information

We do not disclose personal information unnecessarily.

Personal information may be shared where reasonably required with service providers involved in operating our website or fulfilling customer transactions, including providers supporting:

  • Payment processing

  • Order processing

  • Delivery and logistics

  • Website hosting and technical services

  • Website security

  • Customer support

  • Fraud prevention

  • Professional or legal services

Service providers should receive only information necessary for their relevant function and should process that information in accordance with applicable data protection requirements.

Information may also be disclosed where required by law, regulation, court order or another lawful requirement.

11. International Processing and Transfers

Some organisations providing technical, payment, hosting, delivery or other services may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will seek to ensure that the transfer is made in accordance with applicable UK data protection requirements and that appropriate protections are used where required.

The level and type of protection required will depend on the destination, recipient and circumstances of the transfer.

12. Data Retention

Personal information will not be retained for longer than reasonably necessary for the purposes for which it was collected, subject to applicable legal and regulatory requirements.

Different types of information may therefore be retained for different periods.

When determining an appropriate retention period, we may consider:

  • The nature and sensitivity of the information

  • The purpose for which it is processed

  • Legal and regulatory requirements

  • Accounting and transaction record requirements

  • The need to establish or defend legal claims

  • Fraud prevention requirements

  • Customer service and dispute resolution requirements

When information is no longer required, it may be securely deleted, anonymised or otherwise removed in accordance with applicable requirements.

13. Security of Personal Information

We take reasonable organisational and technical measures intended to protect personal information against:

  • Unauthorised access

  • Unauthorised disclosure

  • Accidental loss

  • Destruction

  • Alteration

  • Misuse

  • Fraudulent access

Access to personal information should be limited to persons or service providers who reasonably require it for their authorised duties.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should therefore take reasonable precautions to protect their own account, device and communication information.

14. Accuracy of Personal Information

We take reasonable steps to keep personal information relevant and accurate where necessary for the purposes for which it is processed.

Customers are encouraged to provide correct and complete information when placing orders or contacting us.

If a customer believes information held about them is incorrect or incomplete, they may contact us and request correction.

15. Children's Personal Information

Our website and products are intended for customers who are legally capable of entering into the relevant transactions.

We do not knowingly seek to collect personal information from children where such collection would be inappropriate or unlawful.

If we become aware that personal information relating to a child has been provided or processed in circumstances where it should not have been collected, we may take appropriate steps to delete or otherwise address the information in accordance with applicable law.

16. Individual Data Protection Rights

Subject to applicable UK data protection law and any relevant exceptions, individuals may have rights relating to their personal information.

These may include the right to:

  • Request information about how personal information is processed

  • Request access to personal information held about them

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to certain types of processing

  • Request transfer of eligible personal information in certain circumstances

  • Withdraw consent where processing is based on consent

Some rights are subject to legal limitations and may not apply in every situation.

Before responding to a request, we may request information reasonably necessary to verify the identity of the person making the request and protect personal information from unauthorised disclosure.

17. Direct Marketing and Objections

Where we process personal information for direct marketing purposes, individuals may object to that processing.

Where consent is required for electronic marketing, marketing communications will only be sent where the appropriate legal requirements have been satisfied.

If an individual withdraws consent or objects to direct marketing, we will take reasonable steps to stop the relevant marketing communications while retaining any information necessary to record and respect the request.

Operational communications relating to an existing order, transaction, customer service matter, security issue or legal obligation are not necessarily marketing communications and may still be sent where necessary.

18. Fraud Prevention, Security and Legal Requirements

We may process personal information where reasonably necessary to detect, investigate or prevent fraud, misuse, unauthorised transactions, security incidents or other unlawful activity.

Information may also be processed where necessary to:

  • Protect customers

  • Protect our website and systems

  • Protect our legal rights

  • Investigate suspected misuse

  • Resolve disputes

  • Respond to lawful requests from competent authorities

  • Establish, exercise or defend legal claims

  • Meet applicable legal or regulatory requirements

Any such processing will be limited to what is reasonably necessary and permitted by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes in our business operations, website functionality, data processing practices or applicable legal requirements.

Any revised version may be made available through the website.

Customers are encouraged to review the Privacy Policy periodically so they remain informed about how personal information is handled.

20. Privacy Enquiries and Requests

Questions, concerns or requests relating to personal information or this Privacy Policy may be submitted using the following contact details:

Company: Nolivane
Address: 40 ASHBEACH DROVE, RAMSEY ST MARYS, RAMSEY, HUNTINGDON, PE26 2TG
Email: support@nolivane.online
Telephone: +44 7823733631

When contacting us about personal information, customers should provide sufficient information for us to understand and respond to the request while avoiding sending unnecessary sensitive information.