This Payment Policy explains how payments are processed when customers purchase men’s T-shirts, shorts, and other products through our website. Please review the following information carefully before placing an order.
1. Payment Requirement
Full payment is required when an order is placed. An order will not be considered successfully submitted until the payment process has been completed and the payment has been accepted or authorised.
Customers are responsible for ensuring that the payment information provided during checkout is complete, accurate, and valid.
2. Available Payment Methods
The payment methods currently available to a customer will be displayed during the checkout process.
Availability may depend on the customer’s location, currency, device, payment provider, or other technical or payment-processing factors.
Customers should select one of the payment methods shown at checkout and follow the instructions provided.
3. Payment Authorisation
When an order is submitted, the selected payment method may be subject to authorisation by the relevant payment provider, card issuer, bank, or financial institution.
An order may not be processed if payment authorisation is declined, cancelled, delayed, or otherwise unsuccessful.
We are not responsible for a payment provider or financial institution refusing or delaying a transaction.
4. Payment Information
Customers must provide accurate payment and billing information when completing a purchase.
This may include the cardholder name, billing details, payment account information, or other information required to process the transaction.
Providing incorrect, incomplete, misleading, or unauthorised payment information may result in the transaction being declined or the order being cancelled.
5. Payment Security
Payments made through the website may be processed using secure payment technologies and third-party payment processing services.
Customers should not send payment card numbers, security codes, passwords, or other confidential payment credentials to us by ordinary email.
Payment information should only be entered through the appropriate payment section during checkout.
6. Order Confirmation
After a successful order submission, customers may receive an order confirmation using the contact information provided during checkout.
An automated order confirmation does not necessarily mean that an order has been finally accepted for fulfilment.
We may review an order before processing or dispatching it, particularly where payment verification, order information, stock availability, or fraud prevention checks are required.
7. Payment Declined or Failed
A payment may fail or be declined for reasons including insufficient funds, incorrect payment details, expired payment information, payment provider restrictions, security checks, transaction limits, or authorisation problems.
If payment is unsuccessful, customers may need to check their payment information or use another payment method available at checkout.
Customers may also contact their bank, card issuer, or payment provider if they require further information about a declined transaction.
8. Duplicate Payment Attempts
Customers should avoid repeatedly submitting payment if the checkout page appears delayed.
In some circumstances, multiple payment attempts may result in more than one pending authorisation or transaction appearing temporarily.
If a customer believes that they have been charged more than once for the same order, they should contact us with the relevant order information so that the matter can be reviewed.
9. Pending Transactions
A payment may temporarily appear as pending, reserved, or authorised before the transaction is fully completed.
The time required to update a pending payment is generally determined by the customer’s bank, card issuer, or payment provider.
A pending authorisation does not always represent a completed charge.
10. Prices and Amount Payable
Customers are responsible for reviewing the product price and total amount displayed during checkout before confirming an order.
The total amount payable will be shown before the customer completes the purchase.
Customers should not complete an order unless they agree with the amount displayed at checkout.
11. Pricing Errors
We take reasonable care to display accurate product and payment information.
If an obvious pricing or payment error is identified before an order is fulfilled, we may contact the customer, cancel the affected order, or request that the order be placed again using the correct information where appropriate.
Any payment already received for an order that is cancelled due to an identified pricing error will be handled accordingly.
12. Payment Verification and Fraud Prevention
For security purposes, orders may be subject to payment verification and fraud prevention checks.
We may review information connected with an order before accepting or processing it.
Where reasonably necessary, an order may be held, rejected, or cancelled if there are concerns regarding unauthorised payment activity, suspected fraud, inconsistent information, or payment security.
13. Unauthorised Payments
Customers must only use payment methods that they are legally authorised to use.
If a payment is reported as unauthorised, fraudulent, stolen, or otherwise disputed, we may cooperate with the relevant payment provider or financial institution when reviewing the transaction.
Orders connected with suspected unauthorised payment activity may be cancelled.
14. Payment and Order Cancellation
If an order is cancelled before fulfilment and payment has already been successfully collected, any applicable refund will normally be returned through the appropriate payment process.
The time required for refunded funds to appear in a customer’s account may depend on the payment method, bank, card issuer, or payment provider.
15. Refund Method
Where a refund is approved under the applicable return and refund arrangements, the refund will normally be processed using the payment method associated with the original transaction where possible.
Customers should ensure that any relevant payment account remains accessible until the order and any applicable refund process have been completed.
16. Chargebacks and Payment Disputes
If a customer believes that there is a problem with a payment or order, we encourage them to contact us first so that the issue can be investigated.
Where a payment dispute or chargeback is submitted, we may provide relevant order, payment, delivery, and communication records to the appropriate payment provider, bank, card issuer, or financial institution as part of the dispute process.
Submitting a payment dispute does not automatically cancel an order or establish entitlement to a refund.
17. Customer Responsibility
Customers are responsible for ensuring that they have sufficient authority and funds to complete a transaction.
Customers should also verify that their billing information and contact information are correct before completing payment.
Any delay or failure caused by inaccurate information may affect the processing of an order.
18. Technical Payment Issues
Access to payment services may occasionally be interrupted by maintenance, technical problems, connectivity issues, payment provider outages, or other circumstances outside our reasonable control.
If payment cannot be completed, customers should avoid repeatedly submitting the same transaction and may try again after checking the status of their payment account.
19. Changes to Payment Arrangements
The payment methods, payment processing procedures, security measures, and checkout options available through the website may be updated when necessary.
The payment options displayed during checkout at the time an order is placed will apply to that transaction.
20. Contact Information
If you have questions about a payment, payment status, duplicate transaction, refund, or other payment-related issue, please contact us and provide your relevant order information.
Company: Nolivane
Address: 40 ASHBEACH DROVE, RAMSEY ST MARYS, RAMSEY, HUNTINGDON, PE26 2TG
Email: support@nolivane.online
Telephone: +44 7823733631